We Are All In The Hospitality Business.
The other day I was watching a show called “Hotel Impossible” in which a consultant gives shabby, unprofitable hotels and resorts the makeover treatment from a design and operations standpoint. As you...
View ArticleTelling Clients They Have – Gasp! – a Weakness or Two.
When you’re a position to have to tell a client that they have a weakness or two or seventeen, it’s not the easiest thing in the world to do. Someone asked me that recently: “So, um, what do you do...
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